I just wanted to take a moment to announce our new website and give you a quick tour. We hope that the new site can make it even easier for our clients to work with us. Besides the new design, the first thing you'll notice at http://lanternhillit.com is that we have a Login tab at the top. You can log in at the top of the site with your email and your portal password (if you aren't sure what that is, don't worry, simply click Forgot Password and the site will walk you through resetting it through your email).
Logging into our new site gives you quick access to all of your support tickets. Once logged in, simply click support at the top of the site. You can submit new tickets and respond to current tickets from there.
Under the Home menu, click on My Documents to access downloadable files. Sometimes these downloads are user-specific, so be sure to log in first.