219 Labrador Dr, Suite 101, Waterloo, ON N2K 4M8

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Acceptable Use Policy 

Lantern Hill IT Acceptable Use Policy

Key Themes:

  • Lantern Hill IT’s services must be used for lawful purposes only.
  • Customers shall not invade another’s privacy.
  • Customers shall not transmit; copyright material without consent of the copyright owner; material legally judged to be threatening or obscene; third party material protected by trade secret.
  • The Customer may not circumvent user authentication or security of any host, network, or account.
  • The Customer agrees to not, through its own operations, cause disturbances, outages or other problems which may affect Lantern Hill IT’s network or network based equipment, or which may adversely affect Lantern Hill IT’s ability to provide services.
  • Lantern Hill IT reserves the right to, at its sole determination and without notice, remove any material or data and to block the use of the network for one or more users when their use or purpose does not meet the AUP. 

Complete Acceptable Use Policy:

For purposes of this AUP, a Customer is defined to include the organization with which Lantern Hill IT has a Network Services Agreement or contract. A Customer shall also be responsible for the services use of any subsidiaries, affiliates, partners, suppliers, and otherwise clients that directly or indirectly utilize Lantern Hill IT services provided to the customer. The Customer shall not and shall not allow:   

i. use the Services to invade another person’s privacy; appropriate another’s personality; unlawfully promote or incite hatred; unlawfully use, possess, post, transmit or disseminate obscene, profane, hate or pornographic material;   

ii. post, transmit, distribute or disseminate content which is unlawful, threatening, harassing, abusive, libellous, slanderous, defamatory or otherwise offensive or objectionable or encouraging conduct that would constitute a criminal offence, give rise to civil liability, or otherwise violate any municipal, provincial, federal or international law, order or regulation;   

iii. use the Services to access any computer systems, software, data or any confidential, copyright protected or patent protected material of any other person without the knowledge and consent of such person, make unauthorized attempts to gain access to any account or computer resource not belonging to the Customer (i.e. engage in “spoofing”) or otherwise gain unauthorized access to, alter or destroy any information of another person by any means or device;   

iv. use the Services to upload, post, publish, deface, modify, transmit, reproduce, or distribute in any way, information, software or other material which is confidential, protected by copyright or other intellectual, property or proprietary right, or related derivative works, without obtaining permission of the copyright owner or right holder;   

v. disrupt Lantern Hill IT’s network, or the nodes or services thereof, or, directly or indirectly, use the Services to restrict, inhibit or otherwise interfere with the ability of any other person to use or enjoy the use of the products or services of Lantern Hill IT’s network or the Internet, including, without limitation, knowingly posting or transmitting any information or software which contains a virus, malware, adware, lock, key, bomb, worm, cancelbot, Trojan horse or other harmful, debilitating or disruptive feature or engage in unauthorized linking or framing;   

vi. more than 254 Customer local MAC addresses per 10/100/1000 BaseT access interface. Lantern Hill IT recommends that customers use a router or layer 3 switch/router in order to optimize the customer’s connection. Lantern Hill IT may support additional customer MAC address requirements if requested in special circumstances;   

vii. send unsolicited e-mail (i.e. engage in “spamming”), send large quantities of unwanted or unsolicited e-mail to individual e-mail accounts (i.e. engage in “mail bombing”), make inappropriate postings to news groups, send false commercial messages or any engagement in any other abuse of e-mail or news group servers;   

viii. obtain or attempt to obtain products or services from Lantern Hill IT or anyone else by any means or device with intent to avoid payment therefore;   

ix. unless permitted by the Agreement, make, directly or indirectly, any of the products or services received from Lantern Hill IT available to any third party. The Customer shall not permit any third party to gain access to the termination equipment of either Lantern Hill IT or the Customer for the purpose of obtaining access to Lantern Hill IT’s network for the purpose of obtaining any of the products or services of Lantern Hill IT, whether directly or indirectly;   

x. engage in any activities that deny or disrupt service to any customer or end-user of Lantern Hill IT;   

xi. engage in any activity that Lantern Hill IT may hereafter advise is unacceptable use of the Services; or   

xii. use any of the Services contrary to the decisions, orders, policies or other requirements of the Canadian Radio-television and Telecommunication Commission or other regulatory bodies with jurisdiction over the Services.

If the Customer is at any time in breach of the requirements of this paragraph, Lantern Hill IT may immediately and without notice, and in addition to all other rights and remedies under their agreement and at law and in equity, suspend the supply of any or all Services to the Customer.

Any such suspension of the supply of Services shall not constitute a termination of the Services Agreement and shall not excuse the Customer from liability to make the payments to Lantern Hill IT required by the Network Services Agreement during the period that the provision of the Services to the Customer is suspended. The supply of Services pursuant to the Services Agreement shall resume upon the Customer no longer being in breach of the requirements of this paragraph and the payment by the Customer to Lantern Hill IT of any and all costs of Lantern Hill IT to suspend and restore service and a re-institution charge.

Continued breach of the requirements of this paragraph may result in termination of the Network Services Agreement pursuant to the provisions of the Master Network Services Agreement.

The AUP is subject to change. To report a suspected breach of Lantern Hill IT’s acceptable use policy, please contact abuse@lanternhillit.com.