Intermediate IT Support Technician

We are looking for an Intermediate IT Support Technician to join our team!  The successful applicant will be responsible for: 

• Answer, evaluate and prioritize incoming telephone calls, voice mail, and e-mail requests for assistance from customers experiencing problems with hardware, networking, and other network related technologies.

• Respond to customer trouble reports in a professional manner and on a timely basis.

• Participate in on-call rotation with other Lantern Hill IT staff members

• Follow up with the customers on a regular basis ensuring customer satisfaction

• Escalate problems to senior staff members when prompt resolution is not possible.

• Perform other related duties as assigned. 

   

Requirements:

• 5+ years' work experience in IT support
• Certifications in Microsoft technologies 
• Excellent communication skills
• Strong prioritization and organization skills
• Ability to work under pressure and without supervision
• Strong analytical skills in identifying, understanding and resolving problems
• Degree/diploma would be beneficial